Get advice or Quote

Privacy Policy

Capital Leasehold Chartered Surveyors
Last updated: 21 October 2026

  1. Introduction

Capital Leasehold Chartered Surveyors (“Capital Leasehold”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, submit an enquiry, request a quotation or instruct us to provide professional services.

We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended where applicable.

  1. Who We Are

Capital Leasehold Chartered Surveyors provides specialist residential lease extension and enfranchisement surveying services.

Our published contact details are:

Head Office
The Engine Room, Second Floor
Battersea Power Station
18 Circus Road South
London, SW11 8BZ

Additional Office
320 City Road
London, EC1V 2NZ

Telephone: 020 4534 8950
Email: office@capitalleasehold.co.uk
Website: https://www.capitalleasehold.co.uk/

Capital Leasehold is responsible for determining how and why personal information is processed in connection with the services covered by this policy.

  1. Personal Information We Collect

The information we collect will depend on how you interact with us.

Information you provide directly

When you complete an enquiry form, request a quote or instruct us, we may collect:

  • Your name and contact details.
  • Your email address and telephone number.
  • The postcode and relevant details of the property.
  • Information about the remaining term of the lease.
  • Details about the proposed lease extension or enfranchisement.
  • Copies of leases, correspondence, valuation information and other relevant property documents.
  • Information you provide in messages or during discussions with our team.
  • Billing and payment information relevant to our services.

Please do not submit sensitive personal information unless it is genuinely necessary and has been requested for a legitimate purpose.

Information collected automatically

When you visit our website, certain technical information may be collected, depending on the website’s configuration. This may include:

  • IP address.
  • Browser type and version.
  • Device and operating system information.
  • Pages visited and interactions with the website.
  • Referring website and approximate usage information.
  • Cookie identifiers and related analytics information, where applicable.

Non-essential cookies and similar technologies will be used only in accordance with applicable consent requirements.

Information received from other sources

Where necessary and lawful, we may receive relevant information from your solicitor, freeholder, managing agent, another professional adviser or another party involved in your lease extension.

We will handle such information in accordance with applicable data protection requirements.

  1. How We Use Your Information

We may use personal information to:

  • Respond to enquiries and requests for quotations.
  • Assess which of our services may be appropriate for your circumstances.
  • Provide desktop appraisals and full reports.
  • Carry out agreed surveying and relevant work.
  • Negotiate with freeholders or their appointed representatives where instructed.
  • Communicate with you about your instruction.
  • Manage appointments, deadlines and professional documentation.
  • Prepare invoices and process payments.
  • Maintain business, accounting and professional records.
  • Protect our business, systems and legal rights.
  • Meet legal, regulatory and professional obligations.
  • Maintain and improve our website and services.
  • Deal with complaints, disputes or legal claims where necessary.

We will use your information only for purposes that are lawful and compatible with the circumstances in which it was collected.

  1. Our Lawful Bases for Processing

Under the UK GDPR, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on the following bases.

Contract: Where processing is necessary to take steps at your request before entering into an agreement, or to perform a contract with you.

Legitimate interests: Where processing is necessary for our legitimate business interests, such as responding to relevant business correspondence, managing our professional services, maintaining appropriate records or protecting our legal rights, provided those interests do not override your rights and freedoms.

Legal obligation: Where we must process information to comply with applicable laws, regulatory requirements or other legal obligations.

Consent: Where you have given valid consent for a specific purpose, such as certain non-essential cookies or optional marketing communications where consent is required.

Legal claims: Where processing is necessary for the establishment, exercise or defence of legal claims, where this lawful basis applies.

The specific lawful basis will depend on the purpose and circumstances of the processing.

  1. Who We Share Your Information With

We do not sell your personal information.

Where necessary and lawful, we may share relevant information with:

  • Freeholders and their appointed surveyors when required for an agreed lease extension instruction.
  • Your solicitor or other professional advisers, where appropriate.
  • Managing agents and other parties involved in the property transaction.
  • IT, website hosting, email and technical support providers.
  • Professional advisers, insurers and auditors.
  • Banks, payment providers and accounting service providers, where relevant.
  • Regulatory bodies, public authorities or law enforcement agencies where legally required.
  • Courts, tribunals or other parties where necessary in connection with legal proceedings or claims.

We aim to share only the information reasonably necessary for the relevant purpose.

Where third-party service providers process personal information on our behalf, we will put appropriate contractual and security arrangements in place as required by law.

  1. International Transfers

Some service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection legislation. This may include relying on UK adequacy regulations, an appropriate safeguard or another lawful transfer mechanism.

You can contact us for further information about relevant international transfers.

  1. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, regulatory, accounting, professional and reporting requirements.

Retention periods will depend on the type of information and our relationship with you.

For example:

  • Enquiry information may be retained for a reasonable period to respond to the enquiry and manage any resulting follow-up.
  • Client files and professional records may need to be retained for longer to meet legal, insurance, regulatory or professional requirements.
  • Financial records will be retained for the periods required by applicable law.
  • Cookie consent records will be retained for an appropriate period to demonstrate and manage consent.

Where information is no longer required, we will securely delete it or anonymise it where appropriate.

Our internal retention schedule should specify the actual periods applied to each category of information.

  1. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, alteration or disclosure.

These measures may include access controls, secure systems, appropriate staff procedures and safeguards for information shared with service providers.

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we will take appropriate steps to protect the information entrusted to us.

  1. Your Data Protection Rights

Subject to the applicable legal conditions and exemptions, you may have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Ask us to correct inaccurate or incomplete information.
  • Erasure: Ask us to delete personal information in certain circumstances.
  • Restriction: Ask us to restrict processing in certain circumstances.
  • Data portability: Request certain information in a structured, commonly used and machine-readable format where the right applies.
  • Object: Object to processing based on legitimate interests or to direct marketing.
  • Withdraw consent: Withdraw consent where processing relies on your consent. Withdrawal does not affect the lawfulness of processing before withdrawal.

These rights are not absolute and may be subject to legal conditions or exemptions.

You also have the right to raise concerns with the Information Commissioner’s Office if you believe your personal information has been handled unlawfully.

  1. Direct Marketing

We may use business contact information to communicate with you about our services where permitted by law.

We will obtain consent where required and respect objections and unsubscribe requests.

You can ask us to stop sending marketing communications at any time by using an unsubscribe mechanism where available or contacting us directly.

Stopping marketing communications will not prevent us from sending necessary service-related or administrative messages.

  1. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, remember preferences, measure website performance or support marketing activities.

Where required, we will seek consent before using non-essential cookies or similar technologies.

Further details, including how to manage your preferences, are provided in our Cookie Policy.

  1. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

You should review the privacy policies of third-party websites before providing them with personal information.

  1. Children’s Information

Our professional services are intended for adults dealing with residential property matters. We do not knowingly collect children’s personal information through our website for marketing purposes.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can assess the appropriate action.

  1. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements or data processing practices.

The latest version will be published on our website with its update date.

  1. Contact Us

For questions about this Privacy Policy or to exercise your data protection rights, please contact:

Capital Leasehold Chartered Surveyors
Email: office@capitalleasehold.co.uk
Telephone: 020 4534 8950
Postal address: The Engine Room, Second Floor, Battersea Power Station, 18 Circus Road South, London, SW11 8BZ.

Please provide sufficient information for us to understand and respond to your request. We may need to verify your identity before disclosing personal information.